Order and Return Conditions

HOW CAN I RETURN MY PRODUCT?

You can easily return the product you purchased, within 14 days from the day you received it from the cargo, by applying to MNG Kargo, within the return conditions, with a counter payment, and without paying the shipping fee.

Situations to be considered when returning;

The purchased product must be in its original box and undamaged, with the return invoice,

Supplied with all complementary accessories.

It must be sent complete and undamaged, along with promotional and campaign products given as gifts, if any.

You can find information about your return application on the "My Refund Requests" page. If you have requested a return for more than one product in the same period, do not forget to check the notification of each product separately.

When your refund request is approved, your payment will be automatically transferred to your bank within a maximum of 3-5 business days. The reflection of your refund to your card or account may vary depending on the period determined by your bank.

CAN I CANCEL MY PRODUCT?

Your product; If the "Cancel" button is active and visible in the "My Orders" step, you can cancel it by using this button. If the “Cancel” button is not visible, cancellation cannot be performed. In this case, when the package reaches you, you can request a refund within the scope of the return conditions, or if you wish, without opening your cargo bag; You may not receive your product and send it back. Your money will be refunded when the product reaches us and your request is approved.

WHEN WILL MY PRODUCT BE SHIPPED?

Your order will be shipped within 24 hours. You can track the details of your delivery on the "My Orders" page. You will be notified by e-mail when your order is shipped, and you will be notified by SMS by the cargo company when your order is delivered.